ORDERS & DELIVERY POLICY
- We are shipping from Dublin, Ireland.
- Orders are processed within 1-2 business days.
- You will receive your order anywhere from 3 to 5 business days for the free shipping option from the date that it is shipped out, not the date the order is placed.
- After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouse.
- Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
- Business days do not include weekends or holidays. Orders placed on Friday after 12PM or over the weekend will begin processing on the following Monday.
Scenta currently offers free shipping on all Ireland orders over €30.00! Most orders are processed and shipped within 24hrs (excluding weekends and holidays.)
Note: normal business hours are Monday-Friday, 8am-5pm - Shipping is not available outside of these hours.
Once your order ships, you will receive a shipment confirmation via email.. Please allow 3-5 business days for your order to arrive. If the merchandise you have selected is out of stock, you will be notified via email and a refund will be issued for the merchandise cost.
ORDERS OVER €100.00 - SIGNATURE REQUIRED
Scenta requires an indirect signature for orders when total merchandise cost exceeds over €100.00. All the orders over €100 will be sent by Registered Post or Courier.
FAILED DELIVERIES & RETURNED PACKAGES
In the event that the courier is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, Scenta is not responsible for payment of return shipping costs levied by the courier. Similarly, Scenta is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.
Scenta is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, train derailments, etc. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable.
RECEIVED INCORRECT ITEM
Please contact us immediately here if you received an incorrect item, so we can process your return request as soon as possible.
If the correct item is available, we will ship the the replacement, once the wrong item has been received for return by the courier.
If the correct item is not available, either store credit or refund will be issued once the returned merchandise is received and processed by our returns department (typically within 3 days of receipt of item)
We are unable to issue any form of credit without confirmation of the return by our Returns department.